All returns are accepted within 30 Days of Purchase, until unless specified.
To initiate a Return/Refund request please use the form in Contact Us page or by email info@mobiledirectonline.co.uk or through WhatsApp and wait for confirmation from us before dispatching the item. If the item is dispatched without contacting us, it might not be entertained and the customer will be responsible for any loss whatsoever.
Please read below Return Policy under different situations for your better understanding:
Return Reasons:
If the Return Reason is “Defective / Faulty / Wrong Item / Missing Parts“, then:
- Issue must be reported immediately or within 3 days after delivery.
- Return Shipping is Free, the item must be returned in same condition as received.
- It must also include all packaging and accessories came with the item.
- Issue must be reported immediately or within 3 days after delivery.
- Written statement is required as a proof from the Courier Company stating that the item was damaged during shipping.
- Return Shipping is Free, the item must be returned in same condition as received.
- It must also include all packaging and accessories came with the item.
- Some clearance sale items may not have option to be returned due to the offer they were sold at, please read product description carefully.
- The return shipping cost will be paid by the customer (We will provide the shipping label and deduct the cost from refund).
- New items must be returned in their original sealed unopened packaging.
- For items with manufacturer seal, the items should be returned with unbroken seal and intact.
- Provide tracking number once dispatched.
- If the seal is broken, 10-70% amount will be deducted from refund, depending on how much the product has been used and condition of item/box and accessories we receive back.
- Returns for generic accessories are not accepted.
If the 30 Days period has passed then all returns are accepted within seller warranty (if any) under Manufacturing faults for repairing purpose only and return shipping shall be paid by customer. An email should be sent to returns@mobiledirectonline.co.uk with tracking number and courier company name. And include order number in subject line. Same email can be used for follow-ups.
In case the customer is returning the parcel on their own, please mention your order number either on the parcel or include a small note inside the parcel. For all returns (where applicable), devics should be reset to factory settings removing all locks and IDs linked to it. Otherwise the replacement/refund may get delayed.
Refunds:
No refund is applicable after 30 Days of purchase regardless of the issue or fault and warranty offered with product. The final refund amount will be solely Mobile Direct discretion which may be different then mentioned above in some cases and cannot be challenged whatsoever. Inspect your order carefully once you received it. In-case the item is defective, damaged or if you receive the wrong item, contact us immediately as mentioned above, so that we can evaluate the issue and make it right.
Upon cancellation of orders placed through Clearpay & Klarna, refunds will be processed after applying a 10% deduction in the event of an incorrect address, a change of mind, ordered by mistake or any other reason which is not Mobile Direct’s Fault.
Refunds will be processed within 3 working days after the item is received. And it can take up to 14 working days to reflect in customer’s account.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refunds.
For all queries against refunds please send email to disputes@mobiledirectonline.co.uk
Note: It is solely customer’s responsibility to read and understand our policies and dispatch the product at their own and in case pre-paid return label is provided the customer have to take its print out and visit nearest post office to ship the parcel. We do not provide collection service. And before dispatching the device, please always make sure that it is reset to original settings and there is no data, pass-code, screen lock or email ID linked to it, otherwise the return/refund process may get delayed. The product should be shipped within 7 Days when the return is accepted, after that the company shall not be responsible for any loss that may occur in this regard and it will be solely company’s discretion to accept the return again or not, regardless of the issue with the product.
All returns should be sent to below address:
